"Your transaction was not completed" Why did I receive this message?

We know it’s frustrating when your payment doesn’t go through. Here’s what you can do:

1. Double-Check Your Payment Details

Make sure your name matches exactly as it appears on the card (including any middle initial), and confirm the following:

• Enter the full 16‑digit card number correctly

• Check the expiration date and CVV code (3 digits on the back or 4 digits on the front for Amex)

• Use the billing ZIP or postal code listed on your card statement

• Canadian users: If prompted for your ZIP code, just enter the three digits of your postal code plus two zeros. So for example, if your postal code is A2B 3C4, the 5 digit number you should enter is 23400. Contact your card issuer if you have any questions.

2. Try Submitting the Payment Again

Even a small typo can cause a transaction to fail. Correct any errors and try submitting again.

3. Try Another Payment Method

If available, try using a different card. Sometimes an issuing bank may block a charge from an unfamiliar merchant.

4. Check Your Browser or App

Make sure your browser or app is up to date
Try clearing your cache or restarting the app
Switching to a different browser can also help

Need More Help?

If you’ve confirmed your payment details and tried the steps above but are still experiencing errors, contact our support team. Please include:

• Your booking details
• The error message you received
• Any other relevant information

We’re here to help get it sorted out as quickly as possible!