"Your transaction was not completed" Why did I receive this message?

Modified on Fri, 27 Oct, 2023 at 1:32 PM

We know it can be frustrating when your payment just won't seem to go through. You are likely seeing this error message due to a simple typo in one of your payment fields, so go ahead and try again following the steps below to confirm you've got everything correct.

Verify the payment information you entered is correct.  Make sure the first and last name entered matches the name that is on your card exactly.  Also confirm that card number, expiration date, and CVV (that 3 digit number on the back, or 4 digit number on the front for AMEX) are all accurate.  Finally, confirm that the postal code entered is the same as the billing address of your credit card.

If you’ve confirmed all of the above information is correct and you are still receiving this error message, please fill out this form and we will investigate further.

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