My Pass Is Not Scanning

Modified on Wed, 25 Oct 2023 at 03:58 PM

If your pass validation steps include something like “Scan pass at entry / exit” but the scanner doesn’t seem to recognize your pass, please:

  • Verify you’re at the correct location and arriving after the start time and before the end time on your pass.
  • Ensure your smartphone’s screen brightness is 100%.
  • Read the directions on your pass carefully; some equipment requires a specific distance or angle at which you’ll need to hold your phone for the scanner to work.
  • If you’re using a paper printout, please open your pass on a smartphone from your confirmation email and attempt to scan on your smartphone.

If your pass still won’t gain you entry to the facility, make note of the error you’re getting from the scanner, then pull a ticket and park.


Once you return to your car later to leave the parking facility, try scanning again to exit. If this doesn’t work, press the “Help” button at the gate to speak with a remote attendant and let them know you have a ParkWhiz pass. They’ll ask for your information and manually open the gate for you.

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